Categories

Return and Exchange Policy

Local Deliveries

When your goods arrive, please check over any fresh items and if you are unhappy with the condition of the items then please return them with your driver. The amount will be deducted from your bill or you will be given a credit note or refund on to your card. 

If you will not be in at your allocated delivery time then you can notify us of a "Safe Place" where your order can be left. Bear in mind that fresh and frozen items will not be eligible to be returned if you ask us to leave your order in a "Safe Place".

Damaged Or Poor Condition Items

It is important that you notify us as soon as possible (and within 148 hours of invoice) if some items arrive with you either damaged or in a poor condition. We may require photographic evidence to support our claim for damaged goods from our couriers and then we can proceed with issuing a refund or exchange for the items affected.

Incorrect or Missing Items

Should your order arrive with an incorrect or missing item(s) please notify us as soon as possible (and within 48 hours of invoice) and we will fully investigate the issue. 

 

*We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Total Asia Food.